Are your good clients starting to turn bad with not paying you?
Formed in 2002, Thornbury Collection Services LTD began life collecting client’s unpaid invoices
where our focus was that we never took sides.
Our neutral stance is still the cornerstone of our collections ethos and we aim to help both parties reach an amicable agreement which
ensures future business for our clients
Services
Outsourced Credit Control & Trace Reports – £50 plus vat
Credit Control Training & International Debt Recovery – £150 plus vat
Credit Policies & Process Reviews – POA
T&C’s Reviewing & Drafting – £100 plus VAT
Insolvency Ledgers & Statutory Demand Issue – POA
Ledger Verification & Small Claims Court Litigation – POA
High Court Enforcement – POA
We offer clients a tailor-made service with a very unique approach for debt recovery:
– We will add both parts of the Late Payment Charges to your debt if you haven’t done so already.
– Letters and telephone calls have their place – but often, there will be a reluctance from the recipient, to ‘get involved’ with a company like ours, at first. We help them understand that we’re there to help. We’ll listen to what they say. We’ll relay between parties.
– We’ll identify the real reason behind non-payment by stripping away any excuses. We will seek to repair any breakdown in relationship/communication, which often leads to a successful reconciliation of the trading relationship.
– We make Personal and Individual assessment of each and every case. Although the pre-action protocols* have to be satisfied, we do not believe in the ‘one-size-fits-all’ philosophy. Every case is different!
– Make and monitor, arrangements-to-pay. Usually we have an ‘answer‘ for you within just 28 days. That may be: payment-in-full, a payment-arrangement, or, regrettably, that your ‘debtor’ has no grounds to withhold payment – but isn’t going to pay anyway! Thankfully, the latter is not a common-finding – but we’ll be there to guide you through all the options and be rest assured YOU are in charge! These people are not to be confused with those that simply can’t pay!
Help & Advice
Are you unsure of what to do next? If you think we can help you in any way shape or form then don’t hesitate to contact us for a confidential and no-obligation discussion.
Are you unsure at what stage you should get a debt recovery firm involved?
Do you want to avoid litigation costs if at all possible?
Have you written and telephoned your customer? What did you/What should you say?
Are your customers avoiding your calls?
Are you scared of harming future business relationships with your customers?
There is some great advice out there but, as members of the Institute of Credit Management,
we found these free and downloadable guides an excellent source of reference
For further information click here
For more information contact Steve on 01443 224407 or email steve@thornburycollections.co.uk
Alternatively contact Rehan on 01202 836 061 or email rehan.burger@bbxworld.com
