Frequently Asked Questions

Here are some of the questions we are frequently asked. If you have a question not listed here or you would like further explanation please contact us.

What goods and services can be bought and sold?

Can I use BBX for all my purchases?

How do you guarantee new customers?

How do I account for the transactions I have made?

How do I know if I'm already operating at 100% capacity?

If I want something that is not available, What can I do?

What is the role of my dedicated account manager?

Can I charge part cash part BBX?

Is BBX income taxable?

How much should I charge or quote when I BBX it?

If I am selling my spare capacity when should I do the work?

Can I charge VAT in cash?

What is a BBX credit worth?

What is the Debt Reserve Fund (DRF)?

What are my consumer rights?

How much new business will you bring me?

How does the transaction take place?

How secure is the trading platform?

What is the structure of the business model?

How do I close my BBX account?

What is Spare Capacity?

Can I redeem my BBX for cash?

Our Fees - Explained

How do I pay my invoice?


Below are a list of the most common ‘How To’ questions.

How to Process BBX Transactions on the BBX World App

How to Process BBX Transactions via the BBX Merchant POS

How to Process BBX Transactions via the BBX trading portal

How to reset or retrieve your BBX password

How to Access Your BBX Rewards Account

    Have a question that hasn’t been covered?

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    Hospitality Owners

    Category: Hospitality Owners

    Cleaning, signage, digital marketing, printing, event support, staff incentives and more.

    Category: Hospitality Owners

    No, you stay in control. Use BBX to fill off-peak times or run special offers.

    Your account manager helps you create a promotion plan, listings, emails and targeted outreach within the BBX community.

    No, BBX is not about discounting. You trade at full value using spare capacity.

    Book a free call. We’ll map out how BBX can support your business right away.

    BBX Basics FAQs

    Your account manager helps you create a promotion plan, listings, emails and targeted outreach within the BBX community.

    No, BBX is not about discounting. You trade at full value using spare capacity.

    Book a free call. We’ll map out how BBX can support your business right away.

    Category: BBX Basics FAQs

    Just about anything that represents value, there is really no restriction and sales and purchases can either be for business or private consumption.
    There are ten generic areas that account holders spend BBX:

     

    • Regular business expenses eg. printing, vehicle maintenance, accounting, legal services, cleaning…
    • Personal expenditure eg. dentist, optician, clothing, holidays, gifts, restaurants…
    • Sponsorship, PR, Promotions, Advertising and Marketing (turn spare capacity into attracting more cash business)
    • Training – all forms of self development for you the business owner or your staff eg. specialist training, sales training, manual handling…
    • Staff incentives, bonuses, overtime, competitions, entertainment…
    • Charity – many business owners support local and national charities by using BBX.
    • Wealth creation – many global opportunities – see real estate.
    • Networking eg. A sign company buys graphic services from a fellow BBX account holder enabling them now to provide a sign and design service to their customer base.
    • Value Adding – instead of discounting, purchase a goods or service from a fellow BBX account holder eg. A car body shop instead of discounting buys towing services and offers tow and repair for its prevailing body repair price.
    Category: BBX Basics FAQs

    Unfortunately no. Not everything is available on the BBX platform although the range of goods and services increases almost daily. As a general rule fixed overheads such as PAYE salaries, rates and rent and core product items will generally not be available.For all goods and services that represent variable expenditure opportunities will be available. See ‘What goods and services can be bought and sold’ above.

    Category: BBX Basics FAQs

    We guarantee to bring you new business equal to your one-off account advertising, promotion and set-up subscription plus the annual card fee in your first 12 months or we will either refund it in how it was paid or offer you a further 12 months with no card fee – click here for full details.

    Category: BBX Basics FAQs

    If you can accept a new customer without having to outsource, sub-contract or increase fixed costs then you have spare capacity.

    Category: BBX Basics FAQs

    Inform your account manager and they will make a request to our new accounts department to source the good or services you are looking for. Alternatively you can help us help you by referring someone you may know who sells the required goods or services (not only do you in turn save cash but also you can earn extra income under the Ambassador Programme).

    Category: BBX Basics FAQs

    Your dedicated account manager has three primary roles:

     

    1. Promotes your spare capacity into the global BBX network.
    2. Saves cash in your business or improves your lifestyle by connecting you with suppliers of goods and services in the BBX network.
    3. Networks you with fellow business owners on the platform and shares trading tips.

    Your account manager does this by being in regular contact with you which could be either by phone or email depending on your preferred methods. As a bare minimum your account manager will talk to you via phone once a month. Some business owners prefer regular contact and want a phone call everyday to discuss what capacity is for sale and what opportunities are available to spend their credit on.

    Category: BBX Basics FAQs

    A BBX credit is equal to a cash pound and should be accounted for in the same way.That said when purchasing something using BBX ask yourself what did it cost me to earn my BBX? Bearing in mind if you had not sold your spare capacity what would you have now?

    Category: BBX Basics FAQs

    Not withstanding the money back guarantee there is no guarantee for the performance of the platform. That said our stated aim is to work together as a partnership to sell your spare capacity into the platform on an all good faith basis.As a guide our aim is to increase your turnover by up to 10% because that is what most businesses can handle before increasing fixed costs.

    Category: BBX Basics FAQs

    Spare Capacity is the ability to take on more business without increasing fixed cost.Spare capacity is also known as “downtime, excess inventory, unproductive/unsold assets or deal capital” and there is an estimated £5 trillion pounds of it world-wide.Unsold appointment time, empty hotel rooms, unsold venue passes, unfilled advertising space, rapidly depreciating stock, end-of-line items or oversupplied products all represent lost revenue which otherwise will never be recovered.It is BBX’s mission to transform this otherwise lost profit into new income and investments for corporations, companies and SME’s.

    For BBX Members

    The short answer is no. However in the following circumstances cash may make up part of the transaction.

    • If the buyer has insufficient BBX in their account – the BBX platform will inform you of this.
    • Real Estate Purchases. Firstly because the buyer may not have sufficient funds and secondly the vendor may have a mortgage to pay off.
    • When the buyer wishes to purchase at a wholesale price to offset a fixed cost overhead or a core product. For example a wine merchant supplying a restaurant wine at a wholesale price. The wholesale price might be £3 at a cost of £2.50 (due to import duties and distribution) to the wine merchant. The wine merchant would not be able to absorb these costs month in and month out so a blend of cash and BBX is negotiated. Your BBX account manager can guide you through this.
    • If the seller is required to sub-contract part of a supply to a non-BBX account holder (the seller will inform the purchaser of this upfront). Notwithstanding if the seller wishes to mark-up the sub-contractors goods or services, then it should be on full BBX . An example would be a mechanic who fixes an engine but has to sub-contract work to provide body damage repair and has to pay this person in cash.
    • Sometimes it may be uneconomical for the seller to BBX the whole transaction. For instance a hotelier (buyer) may want his whole hotel redecorating which will take a painter & decorator (seller) 3 months to complete. This could preclude the painter & decorator from doing any cash work during this time. Again your BBX account manager can guide you through any specific circumstances.

    For accounting and all other purposes one BBX credit equals one pound sterling. If a transaction is currently taxable then in all probability it will be taxable if transacted using the trading platform. Conversely if you currently purchase a good or service where you get a tax deduction this will continue to be so when you pay by BBX.We advise all account holders to consult a properly qualified accountant (there are many available on the platform).

    The simple answer is whatever you would normally charge or quote without discounting! However if you wish to discount that is usually not expected but feel free to do so if the circumstances warrant. Ask yourself “If I was buying from me would I be happy and recommend myself to a friend?”.

    Category: For BBX Members

    When you next have an opportunity without taking away a cash sale. Bear in mind do you want to build a good reputation and attract recommendations?.

    Category: For BBX Members

    Exactly the same as if you were buying with cash, cheque or credit card. The law does not differentiate, and normal consumer protection laws safeguard buyers in respect to things such as warranty and faulty goods. The conduct of business through the BBX platform does not remove the normal risks associated with buying and selling, and normal precautions should be taken.

    Category: For BBX Members

    We own all our infrastructure including e-commerce systems and support tools. In addition we operate a cloud based system where every transaction is traceable.

    Category: For BBX Members

    BBX acts as a clearing house for the trade of excess capacities, goods and services through a combination of online e-commerce, transaction processing and independent licensees.Rather than promoting direct trade between participants BBX brokers trade through a global trade platform.

    1. Transactions are recorded in a centralised “ledger” which records the value of the items purchased (debit) and sold (credit) – much like a clearinghouse does for stocks, or a commercial bank does for cheques.
    2. This ledger system utilises a “BBX pound” as a method of accounting:1 BBX Pound = £1.
    3. Just like a brokerage firm, BBX receives a commission on each transaction.

    There is no contract period or restrictions on closing. However if your account is in deficit you would be required to settle this amount by offering your products or services back into the network to settle the account. If your account is in credit you simply spend the credit down to zero by buying goods and services from fellow BBX account holders.

    Category: For BBX Members

    The simple answer is that there is no direct mechanism to turn BBX into cash however there are many creative ways of creating cash by using BBX to do so.For example:

    • Value add – a printing company buys graphic services using BBXs and sells a print & design package to it’s cash customers
    • Spend BBX to advertise your products and services to create cash sales.
    • Spend BBX on expenses you would otherwise spend cash, therefore leaving the cash in your bank.
    • Purchase bulk stock using BBX to resell in your shops or through other markets.
    • Take part of your salary/directors drawings in BBX to pay for holidays, restaurants and other personal items that you otherwise would have spent cash on.

    Fees are deducted via Direct Debit on or around the 9th of each month. If you don’t have Direct Debit in place you can set up a DD over the phone with your trade broker on 0333 400 2014. You can also make payment via:

    1. Credit card – please call your trade broker on 0333 400 2014.
    2. PayPal – https://www.paypal.me/bbxltd
    3. Bank Transfer: BBX Exchange Ltd, Sort code: 087199, Account: 12974844

    Here is an explanation of ‘How To’ process BBX transactions, via the BBX trading portal – just follow the steps as detailed below.

    You can also process BBX transactions, anytime, anywhere, via the BBX Merchant POS app – click here for details.

    Step 1 – login


    Step 2 – fill in your 16 digit account number and password

    Step 3 – click on process transaction

    Step 4 – follow the steps

    Simply enter:

    • The BBX account number of your customer/supplier
    • The amount of the transaction
    • A description of what the transaction is for – i.e. Food & Drink (if you have raised an invoice for your customer for the transaction, it makes sense to enter the relevant invoice number)

    Then click “Process Transaction”

    The transaction should process immediately, and if successful will appear on your BBX statement.

    If the transaction was not successful, contact your account manager.

    Category: For BBX Members

    Below is a link on how to retrieve or reset your password.

    Click here for Password Reset Guide

    BBX Accounts

    Category: BBX Accounts

    Simply treat your BBX account as another account and include this on your accounting software and enter each transaction as a debit or credit accordingly.There are many accountants on the BBX platform that can help you with this.

    The short answer is no. However in the following circumstances cash may make up part of the transaction.

    • If the buyer has insufficient BBX in their account – the BBX platform will inform you of this.
    • Real Estate Purchases. Firstly because the buyer may not have sufficient funds and secondly the vendor may have a mortgage to pay off.
    • When the buyer wishes to purchase at a wholesale price to offset a fixed cost overhead or a core product. For example a wine merchant supplying a restaurant wine at a wholesale price. The wholesale price might be £3 at a cost of £2.50 (due to import duties and distribution) to the wine merchant. The wine merchant would not be able to absorb these costs month in and month out so a blend of cash and BBX is negotiated. Your BBX account manager can guide you through this.
    • If the seller is required to sub-contract part of a supply to a non-BBX account holder (the seller will inform the purchaser of this upfront). Notwithstanding if the seller wishes to mark-up the sub-contractors goods or services, then it should be on full BBX . An example would be a mechanic who fixes an engine but has to sub-contract work to provide body damage repair and has to pay this person in cash.
    • Sometimes it may be uneconomical for the seller to BBX the whole transaction. For instance a hotelier (buyer) may want his whole hotel redecorating which will take a painter & decorator (seller) 3 months to complete. This could preclude the painter & decorator from doing any cash work during this time. Again your BBX account manager can guide you through any specific circumstances.

    For accounting and all other purposes one BBX credit equals one pound sterling. If a transaction is currently taxable then in all probability it will be taxable if transacted using the trading platform. Conversely if you currently purchase a good or service where you get a tax deduction this will continue to be so when you pay by BBX.We advise all account holders to consult a properly qualified accountant (there are many available on the platform).

    The simple answer is whatever you would normally charge or quote without discounting! However if you wish to discount that is usually not expected but feel free to do so if the circumstances warrant. Ask yourself “If I was buying from me would I be happy and recommend myself to a friend?”.

    Category: BBX Accounts

    The answer is no because when you spend BBX with a VAT registered account holder you will receive a tax invoice allowing you to claim the VAT back in cash! Therefore offsetting the VAT obligation you incurred on the sale.We advise all account holders to consult a properly qualified accountant (there are many available on the platform).

    Category: BBX Accounts

    The DRF is put in place to protect the exchange and its account holders. Every account holder pays an annual card fee of £200 BBX and out of that payment £100 BBX is deposited into a dedicated DRF account. It is a fund which is ring fenced and only called upon to cover a bad debt left by an account holder. What this means is that if an account holder having borrowed BBX£ using their interest free credit line facility subsequently defaults and BBX have done all they can to recover the debt but have been unsuccessful then BBX will draw on the Debt Reserve Fund to make good the outstanding debt. This means that provided an authorization is obtained at the point of sale there are no bad debts or accounts receivable ! The DRF is NOT available for consumer dispute resolution.

    Category: BBX Accounts

    There are a number of options:

    • Online – www.ebbx.com and logging into your account.
    • Smart Phone – BBX are about to release an app that will allow you to transact on the go.
    • Account Manager – You can call the BBX office and authorise your account manager to transfer the funds.

    There is no contract period or restrictions on closing. However if your account is in deficit you would be required to settle this amount by offering your products or services back into the network to settle the account. If your account is in credit you simply spend the credit down to zero by buying goods and services from fellow BBX account holders.

    Category: BBX Accounts

    Here at BBX we like to be transparent about our fees, so please find below a full explanation of these – please keep this safe as a future reference point.1. BBX Account FeeThe account fee, goes from £0 up to £4,497 + VAT and determines the level of ‘sales success fees’ you pay and the amount of BBX credit that will be available to you. It will also determine whether or not you will have access to the raft of BBX Added Benefits (reserved for Silver, Gold and Black account holders), such as:

    Details of our account options can be seen here.

    2. Annual Card Fee

    This pays to keep your BBX account open for 12 months.

    £200 + VAT Cash
    T£100 + VAT BBX

    Plus T£100 BBX Debt Reserve Fund – which has already come off your BBX account balance. The Debt Reserve Fund protects BBX clients from bad debt on the exchange. All BBX clients pay into this once a year and all systems like ours around the world have to have this in place. If you would like me to explain in detail how it works, please let me know.

    3. Sales Success Fee

    This is charged as a percentage of the value of any new sales, you receive, as a member of the BBX Community – this is charged at the point of any sales transaction taking place:

    BRONZE – 15% + VAT in Cash
    SILVER – 13% + VAT in Cash + 1% + VAT in BBX Pounds
    GOLD – 10% + VAT in Cash + 1% + VAT in BBX Pounds
    BLACK – 6.5% + VAT in Cash

    That is it. There are no other charges on the account.

    Fees are deducted via Direct Debit on or around the 9th of each month. If you don’t have Direct Debit in place you can set up a DD over the phone with your trade broker on 0333 400 2014. You can also make payment via:

    1. Credit card – please call your trade broker on 0333 400 2014.
    2. PayPal – https://www.paypal.me/bbxltd
    3. Bank Transfer: BBX Exchange Ltd, Sort code: 087199, Account: 12974844

    You can access your BBX account and process BBX transactions, anytime, anywhere, using the BBX World App! If you don’t have the app please click here to find where you can download it.

    Please find below a guide on how to access the BBX World App and process BBX transactions anytime, anywhere:

    1. Go to your relevant app store and search for ‘BBX WORLD’ :

    2. Download the App, and then use your BBX login details to access the app, this will be either your 16 digit account number or email. The password will be the same you use for logging into the online trading portal. If in doubt you can reset it by clicking here.

    3. Once logged in click on ‘Pay BBX’ and follow instructions below:

    Category: BBX Accounts

    You can process BBX transactions, anytime, anywhere and on multiple devices using the BBX Merchant POS App! If you don’t have the app please click here to find where you can download it.

    Please find below a guide on how to access the BBX Merchant POS App and process BBX transactions anytime, anywhere:

    1. Go to your relevant app store and search for ‘BBX MERCHANT’ :

    2. Download the App, and then use your BBX login details to access the app, this will be either your 16 digit account number or email. The password will be the same you use for logging into the online trading portal. If in doubt you can reset it by clicking here.

    3. Once logged in follow the below steps:

    Here is an explanation of ‘How To’ process BBX transactions, via the BBX trading portal – just follow the steps as detailed below.

    You can also process BBX transactions, anytime, anywhere, via the BBX Merchant POS app – click here for details.

    Step 1 – login


    Step 2 – fill in your 16 digit account number and password

    Step 3 – click on process transaction

    Step 4 – follow the steps

    Simply enter:

    • The BBX account number of your customer/supplier
    • The amount of the transaction
    • A description of what the transaction is for – i.e. Food & Drink (if you have raised an invoice for your customer for the transaction, it makes sense to enter the relevant invoice number)

    Then click “Process Transaction”

    The transaction should process immediately, and if successful will appear on your BBX statement.

    If the transaction was not successful, contact your account manager.

    Retail Owners

    Category: Retail Owners

    We work with a wide range of retail stock — including seasonal lines, discontinued products, surplus inventory, customer returns, display models, and slow-moving items.

    Whether you run a high street shop, ecommerce store, or wholesale operation, BBX gives you a way to convert excess stock into purchasing power instead of discounting it or writing it off.

    If it’s sellable and in good condition, there’s likely a buyer in the BBX network. We have even sold a second-hand combine harvester!

    Category: Retail Owners

    No!

    Unlike clearance platforms where you compete on price, BBX is a business-to-business trading network. You sell at your normal retail or agreed trade price, maintaining your brand value and margins.

    This helps you avoid damaging your pricing structure or undercutting your existing customer base.

    Category: Retail Owners

    BBX works particularly well for:

    • Fashion retailers with end-of-season stock

    • Online sellers with overstocked SKUs

    • Gift shops and homeware retailers

    • Electrical & appliance retailers

    • Furniture and interiors businesses

    • Health & beauty retailers

    • Wholesalers clearing warehouse space

    If you regularly carry stock or experience seasonal fluctuations, BBX can become a powerful stock-management tool.

    Category: Retail Owners

    Once your account is set up, your BBX Account Manager works with you to identify stock suitable for the network and connect you with buyers.

    Many retailers begin trading within weeks, depending on stock type and demand. The more proactive you are in listing and promoting available inventory, the faster you can convert surplus stock into usable trade credits.

    BBX Connect App

    You can access your BBX account and process BBX transactions, anytime, anywhere, using the BBX World App! If you don’t have the app please click here to find where you can download it.

    Please find below a guide on how to access the BBX World App and process BBX transactions anytime, anywhere:

    1. Go to your relevant app store and search for ‘BBX WORLD’ :

    2. Download the App, and then use your BBX login details to access the app, this will be either your 16 digit account number or email. The password will be the same you use for logging into the online trading portal. If in doubt you can reset it by clicking here.

    3. Once logged in click on ‘Pay BBX’ and follow instructions below:

    BBX Rewards

    Category: BBX Rewards

    One of the many benefits to being a BBX client, with a Silver, Gold or Black BBX account, is gaining access to the ‘BBX Rewards’ scheme. BBX Rewards, gives you access to hundreds of discounts at high street shops and large retail names – discounts that are in addition to any other discounts, already being offered! Not only can you gain access to these discounts, but so can your workforce and family!

    After opening your account you will automatically be enrolled with BBX Rewards within 20 working days. You will receive an introduction email from BBX Rewards when this happens.

    To login anytime please click here.

    If you are eager to get set up or believe you may have missed out you can speed the process up by following the below instructions:

    • Go to the BBX Rewards page
    • Scroll to the bottom to find the registration form (bottom right)
    • Complete form and submit
    • We will then send you a unique link to register your details
    • Login into BBX rewards using the above link
    • Then simply follow the on-screen instructions to obtain the rewards/cash back rewards/discounts etc!

    BBX Credit FAQs

    Category: BBX Credit FAQs

    No. BBX interest-free credit is not a loan and does not accrue interest.

    It is a trade-based credit system that allows businesses to purchase goods and services within the BBX network and repay that credit through new business, rather than cash repayments.

    Category: BBX Credit FAQs

    No. There is no interest charged on BBX credit at any time.

    Your balance does not increase over time and there are no interest-based repayments.

    Category: BBX Credit FAQs

    DTC stands for Dollar Trade Credit.

    It is BBX’s internal trade currency used for transactions within the network.

    Within the UK BBX network, one DTC is treated as equivalent to one pound sterling for pricing and trading purposes.

    DTC is not a cryptocurrency and does not fluctuate in value.

    Category: BBX Credit FAQs

    Credit lines are assessed based on your business’s ability to trade within the BBX network.

    This includes factors such as your business history, what you offer, and your capacity to deliver goods or services to other members.

    Category: BBX Credit FAQs

    You can use BBX credit to purchase goods and services from other BBX member businesses or approved BBX offerings.

    This may include marketing, professional services, operational support, equipment, printing, logistics, and more — depending on what’s available within the network.

    Category: BBX Credit FAQs

    BBX credit does not involve borrowing money or paying interest.

    The system is designed to support cashflow and growth through trade, rather than creating financial pressure.

    As with any business activity, results depend on your participation and trading capacity within the network.

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