The Customer Experience – Available for you worldwide!
Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, government, or hotels.
To achieve this, the most critical skill is the ability to make your customers happy by developing a World Class Service Strategy.
For over 45 years, Service Quality Institute has provided customer service training programs to business’s all over the World. We have user friendly programs that you and your staff can easily facilitate on site without the need for professional trainers. They are inexpensive (Everything is in USD) and designed so anyone with enthusiasm, peer respect and a customer service role model can skilfully facilitate. We also have 12 online learning programs you can use Online Learning – Service Quality Institute (customer-service.com)
In today’s fiercely competitive world, superior customer service is the most reliable way to grow your business. With our proven system and large collection of training programs, we can help you retain customers, build market share and improve worker performance. Our programs will empower your employees, increase productivity, and improve Customer Satisfaction.
John Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.
Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and esteemed by senior executives as the most powerful must-reads in Customer Service. His new book Relentless was just released. John’s common sense message is built around his 45 years in speaking, designing training programs, and developing a high-performance workforce.
WE HAVE LOTS OF DIFFERENT PACKAGES AVAILABLE IN MANY FORMATS FOR BOTH EMPLOYEES AND MANAGERS!
For packages please visit https://customer-service.com/
To find out more information please contact Tamarin on 01202836061 or tamarin.smith@bbxworld.com
We are looking for Licensees, Distributors and Consultants we can work within other countries and the UK!
