In this competitive economy it is essential that you attract and keep clients. Customer service is a critical part of this process.
Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer – or potential customer – leaves you/the call with a good impression of your company
BENEFITS FOR THE ORGANISATION
- Ensure that employees portray a positive company image and deal with customers effectively
- Improves the quality of your brand
- Increases employee confidence in handling difficult customers
- Improves employee communication skills as a whole
Date: Friday 5th May 2017
Time: Start 9.30am, Finish 4.30pm
Location: 39 york road, London, SE1 7NQ (by Waterloo Station)
Price: BBX T£497+VAT
ONLY 2 SPACES AVAILABLE – BOOK EARLY TO AVOID DISSAPOINTMENT…
To secure your place, please contact Vanessa at BBX
Tel: 01494 416 168
Email: vanessa.melchor@bbxuk.com
