Service Quality Institute
Ask Yourself…
Do you run a business with more than 15 employees?
Do you see superior customer service as a competitive advantage?
Would you be interested in significantly improving your customer service by all employees?
How would you rate your customer service on a 1-10 scale with 1 being the worst and 10 the best. Be honest?
How would you rate your competition?
Would you be interested in changing the attitudes and behaviors of your total workforce to get everyone more customer driven with leading edge American technology?
Small firms 1-10 employees are only candidates for our online learning.
The exception are dentists who would use our Healthcare with Feelings program.
Healthcare with Feelings – Service Quality Institute (customer-service.com)
The Proven Process is the strategy and overview of what we do. Proven Process for Driving a Service Culture (customer-service.com)
Some of the programs we offer…
Feelings for Professionals: World’s First Customer Service Program
Introductory Start-up Package – BBX $1699.00
Facilitator Package BBX $1199.00
Participant Package BBX $21.00
Online Course BBX $97.00 / student
Feelings for Retail Service: Customer Training for the Retail Front line
Introductory Start-up Package – $1499.00
Facilitator Package $999.00
Participant Package $20.00
Online Course $125.00 / student
Healthcare with Feelings
Introductory Start-up Package – $1699.00
Facilitator Package $1199.00
Participant Package $21.00
Online Course $97.00 / student
Please email John Tschohl –
Alternatively contact Tamarin Smith on 01202 836061
