Are you losing clients and struggling to understand why?

Green Robin Solutions is a UK based consultancy practice. We specialise in helping businesses to improve the customer journey whilst helping our clients to become more resilient.

Understanding why you’ve lost a client isn’t always a clear cut as it may first appear. Very often it isn’t just down to price.

We work with business such as yours to re-establish relationships with your lost clients in order to understand why they stopped working with you. This helps to create a picture of the reasons why they started to do business with your competitors and more importantly helps to create a plan of action to make your lost customers come back to you.

Through our work you will get the below pieces of information, which in a recession are critical to sustained growth:

1. A proper and concise picture of why you lost your clients

 2. Which competitors your clients have started using instead and why they are doing business with them instead

3. A clear roadmap for improving your service so as to win those lost customers back

Depending on the business and how much is known already around why customers have been lost, an engagement will typically cost from GBP£1,375 (excluding VAT) for a short engagement of two weeks.

Naturally, we’re always happy to have a conversation to understand more about your business so that we can give a more detailed and relevant quote.

For more information contact Rob Walker on 07486864804 or email rob@greenrobinsolutions.com

Alternatively, contact Rúben Teixeira from BBX London on 07482 314 135