Why should you choose Netserve??
Fast response
We don’t hide behind a ticketing system; We will act as your dedicated IT helpdesk. Our team is ready and waiting to start diagnosing and resolving your IT issues (no matter how simple or complicated) as soon as they answer your call via a secure remote connection.
Customer Service
You’ll receive regular updates on the status of your IT repair; A technician will phone you personally everyday to update on the status of your job so you can spend your time concentrating on your own work.
Onsite IT support
Our technicians can come to you; Our IT technicians can also attend your premises to resolve your IT issues. You can rely on us to turn up when planned to help with all types of IT related issues, including Wi-Fi connections, printer problems, and PCs not turning on.
Intuitive response
We use a collaborative ‘swarm’ approach to IT resolution: When required, our technicians will ‘swarm’ around complex IT issues to share their knowledge and experience so as to quickly and effectively resolve the issue.
Phones answered 24/7
We understand the impact of IT downtime on a business; We don’t rely on answer phones, there is always someone at the end of our phone lines.
Tailored Solutions
We understand there is no one size fits all with IT support; We offer a FREE consultation on your current IT infrastructure. The technical director will make sure we understand your organisation and its specific IT support needs, and as a result you’ll receive a FREE audit report containing all our recommendations specific not only to your business, but importantly your budget requirements including email set up, backup solution, hardware assessment and networking.
Disaster Recovery
Where an incident or accident has impacted on your IT, we can deploy our Netserve Resilience Plan where the Technical Director will nominate a technician to form your own IT Recovery Team and we will be with you to assist accordingly (Only available during our normal office working hours).
SERVERS & NETWORKING
SOLUTIONS
Whether upgrading an existing system or installing a new one, you can be sure that we understand your goals and built a solution that will last.
CLOUD, BACKUP
& SECURITY
Desktop as a service, hosted Microsoft exchange mailboxes, Office 365, Virtualisation, managed Local and Cloud Backup subscriptions and more.
REPAIRS
We can repair both hardware and software for your iMacs, Macbooks, All-In-One’s, PC’s and Laptops.
REFURBISHED PRODUCTS
We Sell Refurbished hardware – all with a 12 month warranty, and can offer support packages when buying .
