Are you a Business Leader who needs to create an exceptional, consistent and high-quality customer experience?

The right customer service for you business

Substantial experience as a Senior Manager, Service Delivery Professional and Customer Champion.

Over 25 years’ leading customer-centric organisations, developing and executing strategy to increase customer satisfaction, raise revenues and gain customer loyalty.

Promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.

Ability to build rapport and credibility easily at all levels.

Varied career background gained in IT, Finance, Retail and Public Sector.Professional Experience
Top performing Senior Executive Leader, accountable for customer experience across sales & service with progressive and dynamic organisations including:
Customer Experience Director for Maintel Europe Ltd – Responsible for creating and executing a CX strategy that put the customer at the heart of operations and growth.
Head of Customer Experience & Service Delivery for Intrinsic Technology Ltd – Embedding excellence in customer service standards across the organisation and championing the voice of the customer, driving innovation and creating tangible ideas to positively impact the customer experience.
EMEA Service Management Leader for HP Enterprise Security Services Ltd – Creating a best-in-class Service Delivery function, building and leveraging relationships both internally and externally to increase customer loyalty and grow revenues across the existing Managed Services base.

Areas of Expertise
Customer Service Experience: All aspects of skills, process and business development.
Matrix management and relationship-building experience within highly pressurised customer care environments.
Interpersonal communication skills from shop floor to C-suite.
Business writing skills, including reports and proposals.
Negotiation, influence and persuasion skills.
Coaching, leadership and people management skills .
Business strategy and case studies workshops.

For more information please contact Czarina on 07852924049 or czarina@imtiazconsultancy.co.uk

Alternatively contact Rayhaan Johnson @ BBX 0120 283 6065 or rayhaan.johnson@bbxworld.com

Visit my stand at the Quantum Leap into 2021 Business Show!